Frequently Asked Questions

What happens if I order the wrong size?

Don’t worry about it. Return the incorrect ring to us, and let us know if it was too big or too small and we'll send you the correct size. (Please read through the Returns policy)

If I'm in between sizes, should I round up or down?

Since we only carry whole sizes, if you wear a half size (4.5, 8.5, 11.5, etc…) you might be wondering if you should round up or down. We typically recommend rounding down. Silicone rings can relax in size after wearing them for a few days so we think it’s better to start with the lower size. 

Shipping and Handling

We use a dedicated courier service to deliver all packages. Delivery is charged at a rate of R65 - R95 per order, depending on you location. Delivery should take no more than 2-5 business days (normally faster in major centres).

We offer free delivery for orders with a value of R600 or more.

Warranty

We offer a 1 year warranty on our silicone rings which covers any tears or breakages. Should your ring break or tear, let us know and we will replace it.

Returns

If there is a problem with your product, or you ordered the wrong size, email us at info@wildtribe.co.za within 14 Days from receipt of product informing us of your exchange/returns requirements and of the expected date of receipt of original items. Please retain Proof of Postage as we do not accept responsibility for items lost in transit.

Exchange deliveries are charged at the standard delivery rate (extra fees could apply for outlaying areas). Refunds will be done on products only and not on any delivery fees that were paid.